About Us

Who We Are?
First Data Independent Sales (FDIS) is an established leader and innovator in the payment processing industry and maintains an outstanding track record of bringing advanced products, services and technology to the market. Through innovation and experience, FDIS helps guide businesses in managing the opportunities associated with establishing and expanding their payment processing capabilities. FDIS has one of the highest approval rates in the industry, with most completed applications approved within two business days. In addition, our technological advances have effectively harnessed and exceeded the growing demands in the processing industry—allowing us to support nearly every vertical market with increasing and profitable business solutions. FDIS maintains unparalleled experience in providing multiple electronic payment solutions to assist merchants of all sizes increase their customer base and maximize their profit potentials.

FDIS specializes in small and medium-sized businesses. Whether merchants are opening a new business or expanding an established one, we provide flexible, robust and reliable products and services that enable merchants across the nation to accept nearly all types of electronic payments.

These payment options include:

  • Electronic benefits transfer (EBT)
  • Gift cards, purchasing cards (levels II & III)
  • TeleCheck Electronic Check Acceptance® (ECA®) Warranty service andTeleCheck® (ECA®) Verification service
  • All Web-based, e-commerce transactions through the LinkPoint® SecurePayment Gateway (LSPG)—one of the most secure and complete online payment solutions
  • Major credit cards—MasterCard®, Visa®, American Express®, Discover®, JCB®
  • PIN-secured and signature debit
  • Robust quick service restaurant (QSR) point-of-sale (POS) solutions
  • Dynamic wireless processing solutions

Customer Support

FDIS customer service is the foundation of our success, offering a means in which merchants can reconcile their deposits, get account statement clarifications and have questions answered regarding rates, fees chargebacks and retrievals.

Our Customer Service Department provides:

  • Service 24 hours a day, 7 days a week, every day of the year
  • Fast, solution-driven responses
  • Multiple language support in more than 140 languages and dialects

Additionally, the FDIS interactive voice response (IVR) gives merchants access to their Deposit histories, and provides the ability to order statements and either fax or mail reports. We also have a dedicated group, in which highly trained representatives manage the special needs of merchants that have escalated processing challenges. These expert representatives skillfully address and correct the challenges quickly in order to maintain account accuracy and ensure merchant satisfaction.

Security, Speed, Success
FDIS has several programs in place to help limit liability and help reduce chances of fraudulent activity. Our back-office functionality and multiple feature options allow us to maximize the speed and security of noncash payment offerings. In addition, daily transaction monitoring for all of our merchant accounts helps prevent:

  • Excessive chargebacks
  • High rate of returns
  • Duplicate transactions

Mymerchantoffice.com (MMO) is a merchant-dedicated customer service Web site that is always available and gives business owners access to personalized information. MMO allows merchants to:
• Reconcile deposits
• Retrieve deposit information
• View gross and net deposits, online merchant
• statements and transaction qualifications
• Access retrieval, chargeback data and
• online reference material
• Edit account profiles

Merchant Club
The Merchant Club is a value-added loyalty program developed for merchants to enhance, support and invest in their businesses. Merchants enjoy several cost-saving incentives to help ensure the operational efficiency of their establishments. The Merchant Club also provides merchants with continuing discounts, promotions and support services. As soon as you join, you can order selected supplies and take advantage of the club’s special discounts.

Credit Card Processing Merchant Accounts
Retail Credit Card Processing
Credit Card Processing Restaurant
Online Credit Card Processing
Mail Order Credit Card Processing
Wireless Credit Card Processing